Benefit from a Chatbot

Use a chatbot to boost your e-commerce sales or to improve your site's customer experience

Use a Chatbot to Enhance
the Customer Experience

You can use a chatbot for multiple purposes. The most common cases for our clients are proactively boosting sales or improving customer experience. Building a chatbot is secure and safe. We can customise the design to match the brand experience.  

How to start a chatbot project with us?

Our solution for building a chatbot combines analysis and technical setup. First, we analyse the role of the customer service and try to find if there are ways how a chatbot could reduce the workload of customer service agents. Once we have completed the analysis, the chatbot setup is fast. We can integrate chatbot into different customer service software.

How to ensure the good brand experience with a chatbot?

We get often asked if chatbots are safe. We can build the chatbot to offer ready-made answers, so there is no room for trolls. A customer service agent can always take control of the conversation if the chatbots are not able to provide adequate answers. 

Can public service have a chatbot?

You can also use a chatbot on websites without e-commerce purpose. Chatbots suit especially organisations with little resources. 

Is the chatbot software itself easy to use?

We aim to improve the usability of the software continuously and according to the feedback we've managed to create a system which is enjoyable to operate. 

Who are we? 

We are a reliable Finnish company with the headcount of 15 people. We aim to grow with our clients by building world-class software.

Work with us if you are

E-COMMERCE OPERATOR

Sales and enjoyable customer experience are the critical success factors or your business. Connect chatbot with live customer service and enhance the customer experience and sales considerably. 

B2C OR B2B BUSINESS WITHOUT E-COMMERCE SITE

Chatbot will also function without e-commerce features because it answers your customers' questions even before they've asked anything. 

CUSTOMER SERVICE AGENCY

Chatbot frees your agents to help the customers who benefit from personal contact.  We have integrated chatbot functionality to the user interface of our customer service agency web chat. 

A PUBLIC SERVICE

Chatbot helps to find exactly the information your customers are looking for. 

SEE OUR CASES

READ OUR REFERENCE CASES

Are you interested?

Do you want to hear 5 concrete ways to develop customer experience online? Leave your contact information and we will contact you.

Contact

LEKANE OY

Lars Sonckin kaari 12

02600 Espoo

CEO Marko Virtanen

Tel. +358 (0)400 428 515

CTO Petri Pellinen

Tel. +358 (0)40 586 2444

Sales Antti Vasala

Tel. +358 (0)44 544 6774

antti.vasala@lekane.com