29 March 2017
Johanna Kontkanen|21 May 2015
Proactive Live Chat is for those who won’t wait. It’s for those who seek quick answers, and those who are maybe a little unsure of what to do next, or those who need a gentle push towards continuing to the checkout.
For your customers it’s always free and simple to use. You’re there, whenever and with whatever they should need. You reach out a helping and guiding hand, and they decide should they need it or want to take it.
Customers appreciate proactive live chat for a number of reasons, and time is one of the key factors. Based on eDigital survey*, of those who prefer chat, 79% said they did so because they get their questions answered quickly and 46% agreed it was the most efficient communication method.*
Lekane Dialogue Proactive Chat is an opportunity to turn a potential customer to an engaged and buying one, and create a great shopping experience. Proactive Live Chat is a sales boost - the faster the customer gets his needs and questions solved, the more likely they are to buy.
Sometimes chats can be irritating and seem even aggressive to the consumer. Lekane's Proactive Chat is none of these things, and the service is always built in a customer respecting manner. We know when to offer the opportunity for the customer, and they will not face a chat window within seconds of their arrival to the page. Proactive Chat is there to help, engage and guide, not annoy or discourage from browsing the site.
*eDigital's Customer Service Benchmark 2013 via Econsultancy
22 March 2017