TalkNow makes your expertise available to key customers

In a typical large enterprise, the top 5% of customers can bring in over half of an organizations revenue. These customer relationships are generally managed by an account manager who is not part of the organizations contact center and is often away from their desk. In order for the key customer to talk to their account manager they either call through the contact center or directly to their account managers mobile phone.

Lekane TalkNow streamlines customer service for your key customers. Whilst online, key customers can see the availability of their account manager and request to speak to them immediately. The account manager receives a popup on their mobile phone with the customer information and what they are looking at online. The account manager can then call back to the customer and quickly deal with their enquiry.

Benefits for the customer

Minimum fuss. By merging the online self service channel with an immediate phone call their enquiry is dealt with in one go. The customer does not have to go through the call center, there are no IVR menus, and they do not have to explain to several people who they are and what they are calling about.

Benefits for the organisation

Improved customer satisfaction, the customer gets the personal touch and has immediate access to the information they require. This reduces customer churn and increases the companies bottom line.

Reduces transaction abandonment. With approximately 60% of online transactions abandoned, having a person available to talk through any concerns will help you close more sales.

Visibility into how you are treating your key customers. Was the customer enquiry dealt with? Did the account manager call them back?
With Lekane TalkNow calls that were previously going straight to your account managers mobile phones can be tracked resulting in a deeper understanding of your customer relationships.

Improved use of account managers time. As account managers manage their own availability, less time is spent on voicemail and more time spent talking directly to customers.

Simple to deploy

Lekane Talk Now is simple to deploy. It is not dependent on any type of telephony and your customers do not need any special browser plugins or broadband.
The technology can scale from simple small business solutions to large enterprises integrating into your existing call center.