Mobile Contact Center allows mobile specialists to serve customers by being connected with the contact center via their mobile device.

Expand the contact center to the entire enterprise

Easily distribute the peak load or utilize temporary agents when needed. Anyone with a mobile phone can be an agent in your contact center. With the Lekane Mobile Contact Center users become agents by signing on with their mobile device and setting their presence using the mobile application. They will be able to receive incoming call requests, view related information before and during the call and send call notes back for later use.

Mobile Second Line

Improve your first call final resolution ratio by connecting the callers with your mobile experts. Lekane Mobile Contact Center solution provides full background information on incoming call. This enables your domain specialists to prioritize their time to the high value calls. By involving your mobile experts the customer will receive the best possible service and a quick response to their pressing issues.

Improved Customer Relations

With the Lekane Mobile Contact Center, companies provide better customer care by engaging their experts in the customer relationship. The employees can better manage their time, and have crucial information about their customers available when needed.

The mobile contact center product is implemented using Lekane mobility server and Lekane client container running on Java enabled mobile devices.