Products

Lekane Dialogue

Companies spend a lot of money in order to get customers to their websites and invest heavily in renewing them, but the amount and quality of the leads received still do not meet their requirements. Most of the potential customers leave the website without initiating contact with the company. From the new customer acquisition and additional sales point of view, businesses fail to engage with potentially valuable customers at the critical moment – when the customer is interested and still on their site.

We transform web visitors into deals. Lekane combines web intelligence and customer capture solutions and enhances them further to provide the right knowledge of web visitor behavior at the right time, enabling your sales team to initiate timely and relevant dialogues with prospects. Our service makes it possible to catch the valuable customers at the right time and in the right mood. Efficient and optimal use of sales resources creates a lot of value to companies.

Lekane Mobile Contact Center

Mobile Contact Center enhances your customer service experience. It enables expert workers to connect with the contact center when they are away from their desk and allows the specialists to help customers with their considerable know-how. The mobile contact center product is implemented using Lekane mobility server and Lekane client container running on Java enabled mobile device.

Lekane provides an out of the box extension to the Genesys Contact Center. This easy to deploy solution delivers Genesys contact center functionality to a mobile user.

Please download the Mobile Contact Center brochure for further information.