Products

Mobile Contact Center

The Mobile Contact Center enhances your customer service experience. It enables expert workers to connect with the contact center when they are away from their desk and allows the specialists to help customers with their considerable know-how. The mobile contact center product is implemented using Lekane mobility server and Lekane client container running on Java enabled mobile device.

Lekane provides an out of the box extension to the Genesys Contact Center. This easy to deploy solution delivers Genesys contact center functionality to a mobile user.

TalkNow

Lekane TalkNow streamlines customer service for your key customers. Whilst online, key customers can see the availability of their account manager and request to speak to them immediately. The account manager receives a popup on their mobile phone with the customer information and what they are looking at online. The account manager can call the customer back and quickly deal with their inquiry wherever they are.

Mobile Accounts

Mobile Accounts enables consumers to connect with their own account information, and to act on it. Lekane technology enables your company to rapidly create rich mobile services to reach your customers more effectively.

Technology

Lekane technology is customizable for the use of large organizations and can be simply integrated with your existing contact center systems. The easy to deploy software provides robust 2-way transport, UI framework, tools for forms, client and form deployment capabilities - makes it possible for Lekane to flexibly meet your specific needs.

Please download brochures about Mobile Contact Center and Mobile Accounts for further information.