Products

TalkNow

Companies invest significant amounts of money in online and offline marketing in order to drive more visitors to their website. Considerably investments are also made for improving web design and utilizing web analysis as a tool for reaching increased conversion rates. In order to get the most out of all these marketing investments, the web site should play a key role in companies’ new customer acquisition, just like showrooms do. Even after all these investments, “sales people” are still missing from many companies´ web sites, which seem more like empty showrooms – prospects have no way of getting into immediate contact with the company.

Are you confident that the content on your web site provides all necessary information on your company´s products and services to interest first time visitors browsing your website? And do you know how many sales opportunities are currently being lost due to the lack of information or the slow, traditional contact methods available for your web visitors?

Mobile Contact Center

Mobile Contact Center enhances your customer service experience. It enables expert workers to connect with the contact center when they are away from their desk and allows the specialists to help customers with their considerable know-how. The mobile contact center product is implemented using Lekane mobility server and Lekane client container running on Java enabled mobile device.

Lekane provides an out of the box extension to the Genesys Contact Center. This easy to deploy solution delivers Genesys contact center functionality to a mobile user.

Please download the Mobile Contact Center brochure for further information.

Lekane technology

Lekane technology is customizable for the use of large organizations and can be simply integrated with your existing contact center systems. The easy to deploy software provides robust 2-way transport, UI framework, tools for forms, client and form deployment capabilities – makes it possible for Lekane to flexibly meet your specific needs.