Lekane Dialogue validation in new industries October 21, 2011
Within the last 9 months, Lekane Dialogue has enjoyed significant success in expanding its use well beyond the car sales business. The product has proven its versatility in serving customers in many new industries, including financial, pharmaceutical, credit information and educational services. Lekane’s real-time analytics engine enables customer dialogs to be initiated at the most optimal time and allows companies to utilize context sensitive, perceptive and result yielding client communication. The Dialogue platform has been extended for greater flexibility in connecting the customer directly with the most suitable experts within the enterprise, utilizing flexible multi-channel (such as mobile application, SMS, mobile web, email and voice) communications.
Tekes selects Lekane into Phase II of Young Innovative Companies program December 1, 2010
Lekane is proud and pleased to have been selected into the second phase of Tekes Young Innovative Companies Program. The program supports companies with high market potential, innovative technology and competitive advantage to achieve objectives for fast international growth. Lekane will direct the funding into international expansion through partners, further development of its TalkNow product platform and addressing new market segments outside of telecom and car sales.
“Being chosen into the second phase of the program verifies the value of Lekane’s technology for the customers and our work in building international partnerships. Being part of the Young Innovative Companies program lets us accelerate our efforts in working with our international partners to scale our business and transform our product platform into a fully featured SaaS offering.” (Lekane CEO, Marko Virtanen)
Consumers validate TalkNow in car sales April 21, 2010
Lekane TalkNow sales solution has recently achieved great success in the car business. The latest statistics shows that Lekane TalkNow has gained a strong foothold as an everyday sales tool for the car dealers. This is a clear evidence that websites are becoming more significant sales channels and should already be considered as important as the traditional showroom. Lekane TalkNow already delivers over ten thousand high quality leads annually with the best closing rates of any contact channel.
During the first quarter of 2010 the Lekane TalkNow solution has offered around 60% more active sales leads to the car dealers than during the previous year. This growth has happened during the times when overall car sales volumes have been declining. The monthly number of sales leads coming through major Finnish car portals has also quadrupled since last spring.
Lekane recognised as a Young Innovative Company by Tekes August 28, 2009
Finnish Funding Agency for Technology and Innovation (Tekes) selected Lekane into their program for young innovative growth companies. The objective for this program is to accelerate expansion into international markets.
Lekane’s objective is to utilize this funding to capitalize on success in TalkNow sales in the domestic market and expand our operations to several European countries.
Bilia improves car sales with Lekane TalkNow August 25, 2008
Bilia Instant Contact – A fast and convenient way to contact car sales
Bilia and Lekane announce an innovative way to serve web customers and streamline contacts
Bilia Oy Ab and Lekane Oy announce a jointly developed new and innovative service for contacting sales. Bilia aims to make web based business easy and straightforward for the consumer. Aligned with this goal, Bilia deploys TalkNow solution by the mobile software company Lekane on Bilia’s used car website.
A customer looking for a used car can now do business with Bilia easier and faster.
When the customer finds a car he likes on www.bilia.fi used car search, the contact with a car sales person is created without delay by the TalkNow-solution. All the customer needs to do is to enter his phone number, and Bilia’s sales representative will call him right away. The customer can also see if sales people are available, and after having entered his phone number, he is shown who will call him.
Bilia takes customer centricity to a new level with Lekane technology. “Web business grows continuously, and we want to make it as easy and fast as possible for our customers. Lekane’s technological expertise and understanding of our services has made the co-operation straightforward and fruitful.” says Bilia CEO, Mikael Malmsten.
Lekane CEO Aarne Ylä-Rotiala: “Bilia is a clear front-runner in service innovation development and deployment. Customer service is extended throughout the business. The natural contact between the expertise in the business and the customer creates a competitive edge. Like other Lekane customers, Bilia focuses on customer service and responding to customer expectations during every service situation and contact.”
Bilia Oy Ab operates in Helsinki metropolitan area, and is Finland’s largest Volvo and Renault dealer. Bilia concentrates in active and customer-centered service. New challenges in automotive industry are exciting opportunities for Bilia. Bilia has a mission to lead and develop car industry’s customer service.
Lekane is an innovative company developing mobile solutions for customer service. Lekane solutions open new customer service channels for businesses by introducing essential customer information to the communications systems of the business. Lekane acts in close co-operation with the world-leading customer service and contact center software provider Genesys. Lekane solutions scale for small and large business alike, with carrier customers such as TeliaSonera and retail outlets.
Finnish press release: Bilia Pikayhteys – nopea ja vaivaton yhteys automyyjään.
Lekane recognised as one of the top eight Global Innovators in Customer Service May 29, 2008
Lekane was selected along with AT&T, BT and UniCredit from more than 500 applicants as a recipient of the third annual Genesys Customer Innovation Awards. The awards program is designed to recognize the world’s most innovative customer service organizations. This year’s theme was to recognize companies that provide excellent customer service through the innovative use of technology in highly dynamic environments.
Introducing Lekane TalkNow December 20, 2007
Mobile Contact Center 1.1 released – Introducing BlackBerry™ support October 31, 2007
The latest release of Lekane’s solution to connect customers with experts expands device support and offers enhanced administration capabilities.
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Lekane accepted into the BornGlobal™ program October 18, 2007
Lekane has been accepted into the exclusive BornGlobal™ program that is financed by Tekes and run by Technopolis Ventures. BornGlobal™ is a program that offers internationalization services for growth companies. Program members are able to enjoy a global network of services that help grow market presence and identify partners and customers around the world.
“We are excited to get this opportunity to further accelerate our expansion efforts. BornGlobal™ is a natural fit for Lekane at this stage and will help us strengthen our foothold in European and Asian markets.” says Mr Aarne Ylä-Rotiala, CEO of Lekane.
Lekane CEO gives a keynote presentation at Yhteys 2007 conference August 23, 2007
Lekane CEO Aarne Ylä-Rotiala is giving a key note presentation at the annual Contact Center and Helpdesk conference Yhteys 2007 in Helsinki, Finland on August 30th.
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