http://www.lekane.com Lekane software enables superior customer service and drives sales effectiveness by mobilizing and expanding your contact center solution Mon, 25 Aug 2008 09:20:24 +0000 http://backend.userland.com/rss092 en Bilia Instant Contact - A fast and convenient way to contact car sales Bilia and Lekane announce an innovative way to serve web customers and streamline contacts Bilia Oy Ab and Lekane Oy announce a jointly developed new and innovative service for contacting sales. Bilia aims to make web based business easy ... http://www.lekane.com/2008/08/25/bilia-improves-car-sales-with-lekane-talknow/ Lekane was selected along with AT&T, BT and UniCredit from more than 500 applicants as a recipient of the third annual Genesys Customer Innovation Awards. The awards program is designed to recognize the world's most innovative customer service organizations. This year's theme was to recognize companies that provide ... http://www.lekane.com/2008/05/29/ci-award/ Lekane TalkNow is an innovative product that streamlines customer service for your key customers. Whilst online, key customers can see the availability of their account manager and request to speak to them immediately. The account manager receives a popup on their mobile phone with the customer information and what they ... http://www.lekane.com/2007/12/20/lekane-talknow-released/ The latest release of Lekane's solution to connect customers with experts expands device support and offers enhanced administration capabilities. BlackBerry™ support The Lekane Mobile Contact Center (MCC) solution now supports BlackBerry™ smartphones, allowing enterprises that have standardized on BlackBerry™ to enjoy the benefits of utilizing the expertise within their organization to serve ... http://www.lekane.com/2007/10/31/mcc-11/ Lekane has been accepted into the exclusive BornGlobal™ program that is financed by Tekes and run by Technopolis Ventures. BornGlobal™ is a program that offers internationalization services for growth companies. Program members are able to enjoy a global network of services that help grow market presence and identify partners ... http://www.lekane.com/2007/10/18/lekane-accepted-into-the-bornglobal%e2%84%a2-program/ Lekane CEO Aarne Ylä-Rotiala is giving a key note presentation at the annual Contact Center and Helpdesk conference Yhteys 2007 in Helsinki, Finland on August 30th. Mr Ylä-Rotiala's speech addresses the expansion of the customer service interface deeper into corporations. A customer only needs to speak to one person if that ... http://www.lekane.com/2007/08/23/lekane-ceo-gives-a-keynote-presentation-at-yhteys-2007-conference/ TeliaSonera in Finland becomes first production site to implement mobile contact center with Lekane LONDON, June 6, 2007 - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and Lekane today announced a major technology breakthrough that extends the contact center to reach mobile and field service staff, ... http://www.lekane.com/2007/06/08/genesys-and-lekane-extend-the-contact-center-with-mobility-and-presence-management-for-staff-on-the-move/ Lekane will be presenting a live demonstration of the Mobile Contact Center at G-Force 2007 London. Please stop by for a chat to find out more about this exciting product. http://www.lekane.com/2007/05/21/lekane-demonstration-at-g-force-2007-london/ Petri Pellinen, CTO and co-founder of Lekane will be presenting Lekane's innovative technology at G-Force 2007 San Diego. Drop by the "Innovate. BEYOND with Genesys" booth to see our mobile solutions in action. http://www.lekane.com/2007/04/18/lekane-and-genesys-partner-to-create-a-mobile-contact-center/ Rob Winder, VP Technology Strategy at Genesys, wrote about us in his blog . The first mobile CC using Genesys & Lekane February 5, 2007 I’ve been working with a new company called Lekane for the past 12 months. A group of smart people in Finland, plus the brains behind the operation: a ... http://www.lekane.com/2007/02/08/the-first-mobile-contact-center-using-genesys-lekane/