Bilia improves car sales with Lekane TalkNow

Bilia Instant Contact - A fast and convenient way to contact car sales

Bilia and Lekane announce an innovative way to serve web customers and streamline contacts

Bilia Oy Ab and Lekane Oy announce a jointly developed new and innovative service for contacting sales. Bilia aims to make web based business easy and straightforward for the consumer. Aligned with this goal, Bilia deploys TalkNow solution by the mobile software company Lekane on Bilia’s used car website.

A customer looking for a used car can now do business with Bilia easier and faster.
When the customer finds a car he likes on www.bilia.fi used car search, the contact with a car sales person is created without delay by the TalkNow-solution. All the customer needs to do is to enter his phone number, and Bilia’s sales representative will call him right away. The customer can also see if sales people are available, and after having entered his phone number, he is shown who will call him.

Bilia takes customer centricity to a new level with Lekane technology. “Web business grows continuously, and we want to make it as easy and fast as possible for our customers. Lekane’s technological expertise and understanding of our services has made the co-operation straightforward and fruitful.” says Bilia CEO, Mikael Malmsten.

Lekane CEO Aarne Ylä-Rotiala: “Bilia is a clear front-runner in service innovation development and deployment. Customer service is extended throughout the business. The natural contact between the expertise in the business and the customer creates a competitive edge. Like other Lekane customers, Bilia focuses on customer service and responding to customer expectations during every service situation and contact.”

Bilia Oy Ab operates in Helsinki metropolitan area, and is Finland’s largest Volvo and Renault dealer. Bilia concentrates in active and customer-centered service. New challenges in automotive industry are exciting opportunities for Bilia. Bilia has a mission to lead and develop car industry’s customer service.

Lekane is an innovative company developing mobile solutions for customer service. Lekane solutions open new customer service channels for businesses by introducing essential customer information to the communications systems of the business. Lekane acts in close co-operation with the world-leading customer service and contact center software provider Genesys. Lekane solutions scale for small and large business alike, with carrier customers such as TeliaSonera and retail outlets.

Finnish press release: Bilia Pikayhteys - nopea ja vaivaton yhteys automyyjään