Lekane recognised as one of the top eight Global Innovators in Customer Service

Lekane was selected along with AT&T, BT and UniCredit from more than 500 applicants as a recipient of the third annual Genesys Customer Innovation Awards. The awards program is designed to recognize the world’s most innovative customer service organizations. This year’s theme was to recognize companies that provide excellent customer service through the innovative use of technology in highly dynamic environments.

Presenting to a panel of independent analyst judges at the Genesys Analyst Conference in San Francisco, Lekane described how to utilise mobility to deliver excellent customer service. The presentation detailed how Lekane helps organizations drive down the cost of delivering expert advice to their key customers. This is achieved by utilising mobility to connect the existing expertise of their organisation to their customer service channels.

“Mobility has happened. It is a strategic asset to gain competitive advantage”, said Petri Pellinen, founder and CTO of Lekane. “With our solution we enable the entire organization to act as a customer service asset. The people that should be reached to serve your key customers are not going to be sitting at their desks with a headset. To create excellent customer service you can either train your contact center to be experts or you can use your existing experts as a strategic resource for customer service. With a mobile solution you can deploy the solution quickly and in a cost effective manner using the existing mobile capabilities.”

Describing the success that TeliaSonera has achieved using Lekane’s solution to support their mobile telephony core network, Mr Aarne Ylä-Rotiala, CEO of Lekane, explained “By utilising Lekane Mobile Contact Center, TeliaSonera has achieved significant improvements in communication between their network operations experts, and the field maintenance staff”.

Please see our benefits and case studies for more information on utilising your experts as a strategic resource.

For more information, please also see the Genesys press release on the Customer Innovation Awards.