Mobile Contact Center 1.1 released – Introducing BlackBerry support
The latest release of Lekane’s solution to connect customers with experts expands device support and offers enhanced administration capabilities.
The Lekane Mobile Contact Center (MCC) solution now supports BlackBerry smartphones, allowing enterprises that have standardized on BlackBerry to enjoy the benefits of utilizing the expertise within their organization to serve their customers better.
Lekane’s solution can be deployed out of the box against an existing BlackBerry Enterprise Server. Alternately, Lekane MCC can be easily deployed to support BlackBerrys configured with an Internet service. With both deployment channels supported, Lekane’s product can be installed with minimal effort.
Windows Mobile device support
Lekane Mobile Contact Center client is also in beta testing for a number of devices running on Windows Mobile 2003 as well as Windows Mobile 5 and 6. Users benefit from a consistent user experience and branding independent of device.
Enhanced device support
Lekane Mobile Contact Center client has expanded its supported device range to include the latest Nokia E and N series devices, including the Nokia E90 Communicator with dual screen support.
Enhanced administration capabilities
Lekane introduces tools to simplify management of client installations. Using a web based application you can now see the status of your Lekane environment at a single glance. You can rapidly deploy Lekane clients to your employees to tap the talent of your entire organization where it really makes a difference: enhancing the customer experience.
Lekane offers relevant contextual information on incoming calls, to allow your employees to respond appropriately. The dynamic Mobile Contact Center can be customized on a per call basis so that essential facts can be delivered to a mobile device.