Lekane CEO gives a keynote presentation at Yhteys 2007 conference

Lekane CEO Aarne Ylä-Rotiala is giving a key note presentation at the annual Contact Center and Helpdesk conference Yhteys 2007 in Helsinki, Finland on August 30th.

Mr Ylä-Rotiala’s speech addresses the expansion of the customer service interface deeper into corporations. A customer only needs to speak to one person if that person has the correct expertise. There is untapped potential outside the contact center to serve customers. The same experts that could deliver a superior customer experience would also benefit from better understanding of the customers’ needs. With current mobile technology contact center quality and measurability can be extended to all customer interactions driving up revenues and customer satisfaction.