TeliaSonera, Genesys and Lekane extend the contact center with mobility and presence management for staff on the move

TeliaSonera in Finland becomes first production site to implement mobile contact center with Lekane

LONDON, June 6, 2007 - Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), and Lekane today announced a major technology breakthrough that extends the contact center to reach mobile and field service staff, while managing their availability and presence. (more…)